Operations & Technology: Lack of oversight can cost you your business
Most IT incidents cost companies tens of thousands of dollars to resolve. If customers are affected the cost increases significantly. Customer affecting IT incidents result in lost revenue, loss of existing customers and increases the cost to attract new customers. In addition, rather than working on productive work, IT staff ends up spending more of their time fixing problems.
A proactive and fully automated command center is your best weapon against system, process, human or security related issues. Having the best security tools in the world won't stop a hacker if those tools aren't backed by an airtight monitoring process